Powerful Features for
Modern Debt Collection
Every tool you need to manage debtors, ensure compliance, process payments, and maximize recovery — all in one unified platform built for South African debt collectors.
24+
Integrated Features
99.9%
Uptime Guarantee
POPIA
Fully Compliant
256-bit
SSL Encryption
Core Platform
4 features in this module
Case Management
Full lifecycle case tracking from assignment to closure. Automated status transitions, task assignment, and case linking with debtor tracking.
Debtor Management System
Comprehensive debtor profiles with contact details, employment info, payment history, affordability assessment, and AI risk scoring.
Creditor Management
Manage multiple creditors with dedicated portals, custom commission structures, and portfolio tracking.
Paperless Office
Document management system with OCR, digital signatures, and secure cloud storage.
Compliance & Risk
4 features in this module
POPIA Compliance & Debt Review
Automated POPIA checks, consent tracking, data subject access requests, debt review status tracking, and retention policies.
NCA Compliance & Section 129
National Credit Act compliance checks, affordability assessments, section 129 letter generation, and credit agreement validation.
FICA Verification
FICA document verification, KYC processes, and audit trail maintenance.
PEP & Sanctions Screening
Real-time politically exposed person and sanctions list screening with bulk processing.
Financial Management
4 features in this module
Payment Processing
Multi-channel payment acceptance: EFT, debit orders, card payments, and online gateways.
Debit Order Management
Automated debit order runs, tracking, and reconciliation with all major South African banks.
Finance & Trust Accounting
Trust account management, commission calculations, and financial reporting compliant with DCASA.
Disbursement Methods
Flexible disbursement options including EFT, cheque, and creditor portal payouts.
Intelligence & Automation
4 features in this module
BI & Analytics
Real-time business intelligence dashboards with recovery rates, credit management metrics, agent performance, and trend analysis.
Biz AI
AI-powered debtor scoring, optimal contact timing predictions, and intelligent payment plan recommendations.
Automation Engine
Workflow automation with triggers, conditional logic, and batch processing for routine collection tasks.
SM - Strategy Manager
Configurable collection strategies with segment-based rules, escalation paths, and performance tracking.
Communication & Portal
4 features in this module
Communication Centre
Omnichannel messaging: SMS, email, letters, and in-app notifications with templates and scheduling.
Call Centre Integration
VoIP integration with predictive dialing, call recording, and agent scripting for outbound campaigns.
Client Portal
Secure self-service portal for creditors to view portfolios, reports, and account status in real time.
Debtor Self-Service
Online payment portal where debtors can view balances, set up payment plans, and make secure payments.
Operations & Security
4 features in this module
Diary Management
Task scheduling, follow-up reminders, and calendar integration for efficient agent workflow management.
Import Manager
Bulk import debtor portfolios from CSV, Excel, or API with validation, mapping, and error reporting.
Security Centre
Role-based access control, audit logs, IP whitelisting, and two-factor authentication for full security.
Outsource Manager
Manage outsourced collection assignments with agent tracking, commission splits, and performance monitoring.
Regulatory Compliance
Built to meet POPIA, NCA, FICA, and DCASA requirements out of the box.
AI-Powered Intelligence
Smart debtor scoring, predictive contact timing, and intelligent payment plans.
Secure Payments
Integrated with Ozow, PayFast, and Yoco for seamless payment processing.
Want to see all features in action?
Book a personalized demo and discover how OptiDep can transform your debt collection operations.